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When the customer is stressed
Gain insight into what may lead to emotions and what we can do to help support our clients
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Client communication skills: Tools for better medical & business outcomes
Learn more about 5 core clinical communication skills: asking open-ended questions, reflective listening, eliciting client perspective, non-verbal communication, and empathy.
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Clinical communication skills in veterinary practice
This blog post will focus will be on relationship-centered communication, rather than a paternalistic approach.
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My dog hasn’t pooped since discharge! (5 min ago)
Studies in human medicine over the past 30-40 years have shown consistent poor recall of medical information, with between 40-80% of all medical information being immediately forgotten. In fact, 48% of information that is “remembered” is either imagined or misconstrued. This article provides an overview of medical information recall studies.