When the customer is stressed

Gain insight into what may lead to emotions and what we can do to help support our clients

Words to Use - and to Avoid - When Talking to Customers

Client communication skills: Tools for better medical & business outcomes

Learn more about 5 core clinical communication skills: asking open-ended questions, reflective listening, eliciting client perspective, non-verbal communication, and empathy.

Clinical communication skills in veterinary practice

This blog post will focus will be on relationship-centered communication, rather than a paternalistic approach.

My dog hasn’t pooped since discharge! (5 min ago)

Studies in human medicine over the past 30-40 years have shown consistent poor recall of medical information, with between 40-80% of all medical information being immediately forgotten. In fact, 48% of information that is “remembered” is either imagined or misconstrued. This article provides an overview of medical information recall studies.